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CRM today is much like BPR in the 1990s. It is the strategy of the 21st century. Everyone is jumping on the bandwagon, but few are doing it in a way that will reap long–term benefits. Meer
This book covers the cross–disciplinary areas between management issues and engineering issues relevant to implementation of Environmental Management Systems (EMS) to the ISO 14000 series standards. Meer
Global IT Management presents a practical approach for initiating and reinforcing global IT, focusing on the mechanisms that need to be put in place to effectively manage IT architecture, strategy, standards, and control across sites in a multinational firm. Meer
There has always been an uneasy relationship between the ′hard′ and ′soft′ schools of management science. Featuring original insights from leading lights in the field, this accessibly written book begins by examining theoretical aspects of the hard/soft debate. Meer
A guide for using body language to lead more effectively
Aspiring and seasoned leaders have been trained to manage their leadership communication in many important ways. Meer
This book provides an in-depth understanding of key variables that play a significant role at the various stages of the innovation process, leading to successful commercialisation of products and services. Meer
In today’s schools, teachers are frequently called on to adapt new curricula and instructional practices in their classrooms. Making sense of the complexities of teaching occurs primarily during the work day, and instead of relying on before or after school one-size-fits-all professional development activities, schools must support teachers in learning on the job. Meer
The world continues to ride a wave of turmoil, challenging leaders like never before. New laws, competitive markets and the need to respond to the demands of corporate boards and stockholders unnerve even the most senior of leaders resulting in progressively shorter tenures of those in leadership positions. Meer
Artificial Intelligence and Machine Learning in Business Management
The focus of this book is to introduce artificial intelligence (AI) and machine learning (ML) technologies into the context of business management. Meer
The key to success and reaching peak performance is integrating three processes to optimize business through the use of human performance improvement tools, lean thinking, operational excellence, along with a strong organizational culture as the underpinning. Meer
Essentials of Modeling and Analytics illustrates how and why analytics can be used effectively by loss prevention staff. The book offers an in-depth overview of analytics, first illustrating how analytics are used to solve business problems, then exploring the tools and training that staff will need in order to engage solutions. Meer
The progress of science and technology has placed Queueing Theory among the most popular disciplines in applied mathematics, operations research, and engineering. Meer
One of the first widely available resources on the subject of adaptive enterprise.
The text takes on a new and burgeoning field of study and development and provides the opportunity to help shape and guide the thinking of decision makers in the world of both public and private sectors. Meer
This book deals with the contribution of a systems approach to a range of disciplines from philosophy and biology to social theory and management. It weaves together material from some of the pre-eminent thinkers of the day. Meer
This book concentrates on providing technical tools to make the user of Multiple Criteria Decision Making (MCDM) methodologies independent of bulky optimization computations. Meer
How can you tap into your team s creativity to tackle today s toughest business challenges?
In The Firefly Effect, Kimberly Douglas presents inspiring yet pragmatic insights into getting your entire team firing on all cylinders and aiming in the right direction. Meer
How many of today′s leading corporations are successfully winning back old customers and attracting new ones
The new purchasing patterns of disenchanted customers and the demise of brand loyalty have compelled many endangered corporate giants to radically alter their thinking about product design and marketing. Meer
Updated to reflect the latest research evidence, the third edition of
Effective Teamwork provides business managers with the necessary guidance and tools to build and maintain effective teamwork strategies. Meer
Managing uncertainties in industrial systems is a daily challenge to ensure improved design, robust operation, accountable performance and responsive risk control. Meer
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