Effective Teamwork – Practical Lessons from Organizational Research 3e

Acknowledgements xi
<p>Part 1 Team Effectiveness 1</p>
<p>1 Creating Effective Teams 3</p>
<p>Task and Social Elements of Team Functioning 6</p>
<p>Team Effectiveness 7</p>
<p>Key Revision Points 12</p>
<p>Further Reading 12</p>
<p>Web Resources 12</p>
<p>2 Real Teams Work 13</p>
<p>Why Work in Teams? 17</p>
<p>Barriers to Effective Teamwork 21</p>
<p>What is a Team? 27</p>
<p>What do Teams do? 29</p>
<p>How can we build Effective Teams? 31</p>
<p>Conclusions 35</p>
<p>Key Revision Points 37</p>
<p>Further Reading 37</p>
<p>Web Resources 38</p>
<p>Part 2 Developing Teams 39</p>
<p>3 Creating Teams 41</p>
<p>Personality and Ability 43</p>
<p>Teamwork Skills 49</p>
<p>Diversity of Team Members 52</p>
<p>Benefiting from Team Diversity 57</p>
<p>Implications of Diversity 58</p>
<p>Key Revision Points 59</p>
<p>Further Reading 59</p>
<p>Web Resources 59</p>
<p>4 Leading Teams 60</p>
<p>The Three Team Leadership Tasks 61</p>
<p>The Three Elements of Leading Teams 63</p>
<p>Tripwires for Team Leaders 77</p>
<p>Developing Team Leadership Skills 79</p>
<p>Self–managing or Shared Leadership Work Teams 84</p>
<p>Key Revision Points 85</p>
<p>Further Reading 85</p>
<p>Web Resources 86</p>
<p>5 Team Training 87</p>
<p>The Stages of Team Development 89</p>
<p>Types of Team Training Interventions 91</p>
<p>Conclusions 101</p>
<p>Key Revision Points 102</p>
<p>Further Reading 102</p>
<p>Web Resources 102</p>
<p>Part 3 Team Working 105</p>
<p>6 Setting Team Direction 107</p>
<p>Team Objectives 107</p>
<p>The Elements of Team Vision 113</p>
<p>Strategy for Teams 115</p>
<p>Key Revision Points 117</p>
<p>Further Reading 117</p>
<p>Web Resources 118</p>
<p>7 Team Playing 119</p>
<p>Interaction 120</p>
<p>Information Sharing 124</p>
<p>Influencing and Decision Making 125</p>
<p>Creating Safety in Teams 131</p>
<p>Key Revision Points 133</p>
<p>Further Reading 134</p>
<p>Web Resources 134</p>
<p>8 Team Quality Management 135</p>
<p>Groupthink 136</p>
<p>Team Pressures to Conform 138</p>
<p>Obedience to Authority 139</p>
<p>Team Defence Mechanisms 139</p>
<p>Commitment to Quality 141</p>
<p>Task Focus/Constructive Controversy 142</p>
<p>Encouraging Constructive Controversy in Teams 143</p>
<p>Conclusion 151</p>
<p>Key Revision Points 152</p>
<p>Further Reading 153</p>
<p>Web Resources 153</p>
<p>9 Creative Team Problem Solving 155</p>
<p>Team Innovation 156</p>
<p>Creative Problem Solving in Teams 160</p>
<p>Techniques for Promoting Creativity within a Team 162</p>
<p>Using Creativity Techniques in Team Meetings 166</p>
<p>Other Influences on Team Innovation 167</p>
<p>Key Revision Points 170</p>
<p>Further Reading 170</p>
<p>Web Resources 171</p>
<p>10 Team Support 172</p>
<p>The Emotional Life of Teams 174</p>
<p>Social Support 176</p>
<p>Support for Team Member Growth and Development 182</p>
<p>Balance between Home and Work Life 184</p>
<p>Social Climate 184</p>
<p>Conclusions 186</p>
<p>Key Revision Points 187</p>
<p>Further Reading 187</p>
<p>Web Resources 187</p>
<p>11 Conflict in Teams 188</p>
<p>Team Conflicts 188</p>
<p>Types of Team Conflict 189</p>
<p>Resolving Team Conflicts 189</p>
<p>Organizational Causes of Conflict 191</p>
<p>Interpersonal Conflicts 193</p>
<p>Difficult Team Members 195</p>
<p>Key Revision Points 198</p>
<p>Further Reading 198</p>
<p>Web Resources 198</p>
<p>Part 4 Teams in Organizations 199</p>
<p>12 Teams in Organizations 201</p>
<p>Introducing Team–based Working (TBW) 202</p>
<p>The Relationship between Teams and their Organizations 205</p>
<p>What do Teams need from their Organizations? 207</p>
<p>The Role of Human Resource Management (HRM) 209</p>
<p>What do Organizations require from Teams? 213</p>
<p>Bridging across Teams 216</p>
<p>Conclusions 219</p>
<p>Key Revision Points 219</p>
<p>Further Reading 220</p>
<p>Web Resources 220</p>
<p>13 Virtual Team Working 221</p>
<p>What is Virtual Team Working? 225</p>
<p>Advantages and Disadvantages of Virtual Teams 227</p>
<p>How to Develop Effective Virtual Team Working 228</p>
<p>Lifecycle of Virtual Teams 235</p>
<p>Conclusion 238</p>
<p>Key Revision Points 239</p>
<p>Further Reading 239</p>
<p>Web Resources 240</p>
<p>14 Top Management Teams 241</p>
<p>Task Design 243</p>
<p>Team Effort and Skills 245</p>
<p>Organizational Supports 248</p>
<p>Top Management Team Processes 251</p>
<p>Top Team Participation 254</p>
<p>Corporate Social Responsibility 255</p>
<p>Top Team Meetings 257</p>
<p>Conflict 262</p>
<p>CEO Leadership 263</p>
<p>Conclusions 266</p>
<p>Key Revision Points 268</p>
<p>Further Reading 268</p>
<p>Web Resources 268</p>
<p>References 269</p>
<p>Author Index 286</p>
<p>Subject Index 292</p>