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An adversary who attacks an organization from within can prove fatal to the organization and is generally impervious to conventional defenses. Drawn from the findings of an award-winning thesis, Managing the Insider Threat: No Dark Corners is the first comprehensive resource to use social science research to explain why traditional methods fail against these trust betrayers. Meer
It is well known that fluorescent light bulbs and consumer appliances such as televisions, computers, and monitors contain mercury, dangerous chemicals, and other harmful components. Meer
Coordination And Communication Using Signs: Studies in Organisational Semiotics is a cutting-edge volume that bridges the gap between the technical and social aspects of information systems and information technology. Meer
The Ideal Final Result introduces the TRIZ Inventive Problem Solving Process in a way that allows readers to make immediate use of its most basic concepts. Meer
The Science of Service Systems intends to stimulate discussion and understanding by presenting theory-based research with actionable results. Most of the articles focus on formalizing the theoretical foundations for a science of service systems, examining a wide range of substantive issues and implementations related to service science from various perspectives. Meer
The field of multiple criteria decision analysis (MCDA), also termed multiple criteria decision aid, or multiple criteria decision making (MCDM), has developed rapidly over the past quarter century and in the process a number of divergent schools of thought have emerged. Meer
For Principles of Management courses.
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Financial crises, catastrophic disasters, and business scandals are constantly making today’s headlines. Meer
Service Design and Delivery provides a comprehensive overview of the increasingly important role played by the service industry. Focusing on the development of different processes employed by service organizations, the book emphasizes management of service in relation to products. Meer
Goal Structuring Notation (GSN) is becoming increasing popular; practitioners use it in the railway, air traffic management and nuclear industries, amongst others. Meer
In this actionable roadmap to improved marketing ROI, Rosen and Minsky show how businesses—from Fortune 500s to local entrepreneurs—can manage today’s complex and fragmented marketing landscape, respond to consumers’ new tech-enabled paths-to-purchase, and overcome behavioral barriers to more effectively and efficiently build brands and business. Meer
The present volume of essays on industrial organization, which are based on conferences held at Nijenrode and Brussels, differs considerably from its predecessor. Meer
As the service sector expands into the global economy, a new science of service is emerging, one that is dedicated to encouraging service innovation by applying scientific understanding, engineering discipline, and management practice to designing, improving, and scaling service systems. Meer
Technology, people, e-workplaces: these are the elements that fast moving organizations use to meet changing business requirements by using technology to invent new business processes, to re-align organizational structures, and to implement new management practices. Meer
Risk management has become an essential issue in supply chain management, from the modeling of the decision maker's risk preference, and the studies on uncertain elements such as demand, supply, price, lead time, etc. Meer
(R)Evolution studies the adaptation of industrial organisations to the dynamics of the environment by drawing an analogy with evolutionary biology, by extensively studying literature in management science, and by case studies. Meer
As is often the case, the preface is the last task to be finished during the preparation of a large volume such as you are now holding. The first task, obtaining approval for a symposium on the industrial applications, now seems a long time ago. Meer
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