Stakeholder Integration in Service Innovation

Paperback Engels 2017 9783658194628
Verwachte levertijd ongeveer 9 werkdagen

Samenvatting

Julia M. Jonas examines stakeholder integration and its’ dynamics in the setting of service innovation in IT and manufacturing firms. Applying a service-dominant logic theory approach, the multiple case study research describes the implementation of stakeholder integration with its’ complexity and challenges. The case analysis provides evidence how stakeholder integration is embedded in service systems, how it is influenced by the surrounding service systems and how it can create effects going beyond the integrated stakeholders.

Specificaties

ISBN13:9783658194628
Taal:Engels
Bindwijze:paperback
Uitgever:Springer Fachmedien Wiesbaden

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Inhoudsopgave

The service-dominant logic perspective on service innovation in service systems.- Stakeholder integration in service innovation: a passive look from outside.- The management perspective on stakeholder integration in service innovation: a reactively engaged exploration of case study.-The service systems view on stakeholder integration: a mutually engaged case study on internal stakeholder integration. 

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        Stakeholder Integration in Service Innovation