, ,

Management by Measurement

Designing Key Indicators and Performance Measurement Systems

Gebonden Engels 2007 2007e druk 9783540732112
Verwachte levertijd ongeveer 9 werkdagen

Samenvatting

A world that is changing faster and faster forces companies to a continuous performance monitoring. Indicators give the impression to be the real engine of organizations or even the economy at large. But performance indicators are not simple observation tools. They can have a deep “normative” effect, which can modify organizational behaviour and influence key decisions. Companies are what they measure! The selection of good performance indicators is not an easy process. This monograph focuses on the designing of a Performance Measurement System (PMS), knowing that “magic rules” to identify them do not exist. Some indicators seem right and easy to measure, but have subtle, counter-productive consequences. Other indicators are more difficult to measure, but focus the enterprise on those decisions and actions that are critical to success. This book suggests how to identify indicators that achieve a balance in these effects and enhance long-term profitability.

Specificaties

ISBN13:9783540732112
Taal:Engels
Bindwijze:gebonden
Aantal pagina's:242
Uitgever:Springer Berlin Heidelberg
Druk:2007

Lezersrecensies

Wees de eerste die een lezersrecensie schrijft!

Inhoudsopgave

Quality and process indicators.- Indicators criticalities and curiosities.- The condition of uniqueness in process representation.- Performance indicators properties.- Designing a performance measurement system.- Indicators, measurements, preferences and evaluations: a scheme of classification according to the representational theory.

Managementboek Top 100

Rubrieken

Populaire producten

    Personen

      Trefwoorden

        Management by Measurement