Coping with Toxic Managers, Subordinates ... and Other Difficult People

Name: Coping with Toxic Managers, Subordinates ... and Other Difficult People
Author: Roy Lubit

Using Emotional Intelligence to Survive and Prosper

Paperback Engels 2004 9780131409958

33,34

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Samenvatting

Many managers engage in destructive behavior that does considerable harm to their subordinates, their organization and eventually themselves. Whether they are narcissistic, unethical, rigid or aggressive, or simply depressed/anxious/burned out, working with them can be a nightmare. Moreover, they can do serious damage to their organizations by diverting energy from productive work, damaging cooperation and knowledge sharing, impairing retention of the best people, weakening morale, and making poor business decisions. In Coping with Toxic Managers, psychiatrist and organizational consultant Dr. Roy Lubit shows you how to develop your emotional intelligence and protect yourself and your organization from the destructive impact of toxic managers. While there are many organizational consultants who utilize psychological insights in their work and psychologists who consult to organizations, Dr. Lubit's depth of training and experience in psychiatry, organizational behavior and organizational consulting provides a basis for unique insights

Specificaties

ISBN13:9780131409958

Taal:Engels

Bindwijze:Paperback

Uitgever:Pearson Education

Hoofdrubriek:Organisatiekunde, Organisatiekunde

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Inhoudsopgave

<br> <br> Introduction. <br> <br> <br> 1. An Emotional Intelligence Approach to Coping with Toxic Managers and Subordinates. <br> <p> </p> <div style="margin-left: 0.2in;"> Informed Consent for Those Who Read This Book. Emotional Intelligence Approach. Developing Your Emotional Intelligence. Roots of Toxic Behavior. Why Understand Difficult People? Myths Rationalizing Destructive Behavior. Further Reading. </div> <p></p> <p> NARCISSISTIC MANAGERS. </p> <div style="margin-left: 0.2in;"> Definition of Narcissism. </div> <br> <div style="margin-left: 0.2in;"> Origins of Destructive Narcissism. </div> <br> <div style="margin-left: 0.2in;"> Healthy Self-Esteem Versus Destructive Narcissism. </div> <br> <div style="margin-left: 0.2in;"> Types of Narcissistic Managers. </div> <br> <div style="margin-left: 0.2in;"> Factors Worsening Narcissism. </div> <br> <div style="margin-left: 0.2in;"> Overview. </div> <br> <div style="margin-left: 0.2in;"> Additional Material. </div> <br> <div style="margin-left: 0.2in;"> 2. Grandiose Managers. </div> <br> <p> </p> <div style="margin-left: 0.4in;"> Organizational Impact of Grandiose Managers. Origins of Grandiosity. Emotional Intelligence Approach to Grandiose Managers. Conclusion. Your Turn. Further Reading. Endnotes. </div> <p></p> <div style="margin-left: 0.2in;"> 3. Control Freaks. </div> <br> <p> </p> <div style="margin-left: 0.4in;"> Emotional Intelligence Approach to Control Freaks. Conclusion. Your Turn. </div> <p></p> <div style="margin-left: 0.2in;"> 4. Paranoid Managers. </div> <br> <p> </p> <div style="margin-left: 0.4in;"> Origins of Paranoia. Impact of Paranoid Managers. Emotional Intelligence Approach to Paranoid Managers. Conclusion. Your Turn. Further Reading. </div> <p></p> <p> UNETHICAL MANAGERS. </p> <div style="margin-left: 0.2in;"> 5. Antisocial Managers. </div> <br> <p> </p> <div style="margin-left: 0.4in;"> Emotional Intelligence Approach to Antisocial Managers. Conclusion. Your Turn. Further Reading. </div> <p></p> <div style="margin-left: 0.2in;"> 6. Unethical Opportunists. </div> <br> <p> </p> <div style="margin-left: 0.4in;"> Organizational Impact. Emotional Intelligence Approach to Unethical Managers. Conclusion. Your Turn. Further Reading. </div> <p></p> <p> Aggressive Managers.T </p> <div style="margin-left: 0.2in;"> The Many Faces of Aggression. </div> <br> <div style="margin-left: 0.2in;"> Overview. </div> <br> <div style="margin-left: 0.2in;"> 7. Ruthless Managers. </div> <br> <p> </p> <div style="margin-left: 0.4in;"> Emotional Intelligence Approach to Ruthless Managers. Conclusion. Your Turn. Further Reading. </div> <p></p> <div style="margin-left: 0.2in;"> 8. Bullying Managers. </div> <br> <p> </p> <div style="margin-left: 0.4in;"> Impact of Bullies. Emotional Intelligence Approach to Bullying Managers. Conclusion. Your Turn. Further Reading. </div> <p></p> <div style="margin-left: 0.2in;"> 9. Homicidal Managers. </div> <br> <p> </p> <div style="margin-left: 0.4in;"> Conclusion. Your Turn. Further Reading. </div> <p></p> <div style="margin-left: 0.2in;"> 10. Sexual Harassment. </div> <br> <p> </p> <div style="margin-left: 0.4in;"> Judging if It Is Sexual Harassment. Emotional Intelligence Approach to Dealing with Sexual Harassment. Dating and Flirting at Work. Conclusion. Your Turn. Further Reading. </div> <p></p> <div style="margin-left: 0.2in;"> 11. Chauvinists Needing Diversity Training. </div> <br> <p> </p> <div style="margin-left: 0.4in;"> Why Do People Harass and Discriminate Against Others? Emotional Intelligence Approach to Chauvinistic Behavior. Conclusion. Your Turn. Endnote. </div> <p></p> <div style="margin-left: 0.2in;"> 12. Volatile Managers. </div> <br> <p> </p> <div style="margin-left: 0.4in;"> Origins of Volatile Behavior. Factors Fostering Volatility. Organizational Impact of Volatile Managers. Emotional Intelligence Approach to Dealing with Volatile Managers. Diffusing the Situation. Dealing with Your Own Feelings. For HR and Senior Managers. Conclusion. Your Turn. Further Reading. </div> <p></p> <div style="margin-left: 0.2in;"> 13. Frantic Colleagues. </div> <br> <p> </p> <div style="margin-left: 0.4in;"> Emotional Intelligence Approach to Frantic Managers. Conclusion. Your Turn. Further Reading. </div> <p></p> <div style="margin-left: 0.2in;"> 14. Underpinnings of Aggression. </div> <br> <p> </p> <div style="margin-left: 0.4in;"> Three Theories on Aggression. Factors Modulating Our Aggression. Psychiatric/Emotional Problems. Culture and Aggression. Group Dynamics. Why We Let Ourselves Become Aggressive. Conclusion. Further Reading. </div> <p></p> <div style="margin-left: 0.2in;"> 15. Surviving Aggression. </div> <br> <p> </p> <div style="margin-left: 0.4in;"> Organizations and Aggressive Managers. Aggression Versus Assertiveness. Coping with Aggressive People. Containing Our Aggression: Avoiding Self-Sabotage. Conclusion. Further Reading. </div> <p></p> <p> RIGID MANAGERS. </p> <div style="margin-left: 0.2in;"> The Many Flavors of Rigid Managers. </div> <br> <div style="margin-left: 0.2in;"> Rigid Managers and Aggression. </div> <br> <div style="margin-left: 0.2in;"> Overview. </div> <br> <div style="margin-left: 0.2in;"> Further Reading. </div> <br> <div style="margin-left: 0.2in;"> 16. Compulsive Managers. </div> <br> <p> </p> <div style="margin-left: 0.4in;"> Underlying Psychodynamics. Origins of Obsessive-Compulsive Personality Style. Emotional Intelligence Approach to Compulsive Managers. Conclusion. Your Turn. Further Reading. </div> <p></p> <div style="margin-left: 0.2in;"> 17. Authoritarian Managers. </div> <br> <p> </p> <div style="margin-left: 0.4in;"> Emotional Intelligence Approach to Authoritarian Managers. Conclusion. Your Turn. Further Reading. </div> <p></p> <div style="margin-left: 0.2in;"> 18. Dictatorial Managers. </div> <br> <p> </p> <div style="margin-left: 0.4in;"> Emotional Intelligence Approach to Dictatorial Managers. Conclusion. Your Turn. </div> <p></p> <div style="margin-left: 0.2in;"> 19. Oppositional Coworkers. </div> <br> <p> </p> <div style="margin-left: 0.4in;"> Emotional Intelligence Approach to Oppositional Coworkers. Conclusion. Your Turn. </div> <p></p> <div style="margin-left: 0.2in;"> 20. Passive-Aggressive Managers. </div> <br> <p> </p> <div style="margin-left: 0.4in;"> Emotional Intelligence Approach to Passive-Aggresive Managers. Conclusion. Your Turn. </div> <p></p> <div style="margin-left: 0.2in;"> 21. Organizational Impact of Rigid Managers. </div> <br> <p> </p> <div style="margin-left: 0.4in;"> How Rigid Managers Impact Companies. How Rigid Managers Can Rise in Organizations. Organizational Factors Promoting Rigidity in Managers. Ameliorating the Problem. Conclusion. </div> <p></p> <p> IMPAIRED MANAGERS. </p> <div style="margin-left: 0.2in;"> Overview. </div> <br> <div style="margin-left: 0.2in;"> Further Reading. </div> <br> <div style="margin-left: 0.2in;"> 22. ADHD. </div> <br> <p> </p> <div style="margin-left: 0.4in;"> Impact of ADHD on Managers. Managing ADHD. Dealing with Managers with ADHD. Conclusion. Further Reading. </div> <p></p> <div style="margin-left: 0.2in;"> 23. Anxiety. </div> <br> <p> </p> <div style="margin-left: 0.4in;"> Generalized Anxiety Disorder. Social Phobia. Panic Disorder. Simple Phobia. Obsessive-Compulsive Disorder. Treatment of Anxiety Disorders. Conclusion. Further Reading. </div> <p></p> <div style="margin-left: 0.2in;"> 24. Depression. </div> <br> <p> </p> <div style="margin-left: 0.4in;"> A Common Problem Often Ignored. Impact of Depression. Origins of Depression. Bereavement. Dealing with Depression. Dealing with Depressed Colleagues. Conclusion. Your Turn. Further Reading. </div> <p></p> <div style="margin-left: 0.2in;"> 25. Posttraumatic Stress Disorder. </div> <br> <p> </p> <div style="margin-left: 0.4in;"> Treatment. Dealing with Traumatized Colleagues. Conclusion. Further Reading. </div> <p></p> <div style="margin-left: 0.2in;"> 26. Burnout. </div> <br> <p> </p> <div style="margin-left: 0.4in;"> Dealing with the Risk of Burnout. Conclusion. Your Turn. Further Readings. </div> <p></p> <div style="margin-left: 0.2in;"> 27. Bipolar Disorder. </div> <br> <p> </p> <div style="margin-left: 0.4in;"> Dealing with Managers with Bipolar Disorder. Conclusion. Further Reading. </div> <p></p> <div style="margin-left: 0.2in;"> 28. Alcohol and Drug Abuse. </div> <br> <p> </p> <div style="margin-left: 0.4in;"> Organizational Factors Affecting Substance Abuse. Primer on the Treatment of Alcohol and Drug Abuse. Conclusion. Further Reading. </div> <p></p> <p> VI. DEVELOPING AND HARNESSING EMOTIONAL INTELLIGENCE. </p> <div style="margin-left: 0.2in;"> Overview. </div> <br> <div style="margin-left: 0.2in;"> Further Reading. </div> <br> <div style="margin-left: 0.2in;"> 29. Developing Your Emotional Intelligence. </div> <br> <p> </p> <div style="margin-left: 0.4in;"> Personal Responses to Toxic Behavior: Growing Your Emotional Intelligence. Controlling Our Interpretation of Events. Dealing with Your Own Feelings. Conclusion. Your Turn. </div> <p></p> <div style="margin-left: 0.2in;"> 30. Using Emotional Intelligence to Develop Your Company. </div> <br> <p> </p> <div style="margin-left: 0.4in;"> Organizational Responses to Toxic Managers. The Many Faces of Narcissism. Weighing the Pros and Cons of Narcissistic Managers. Keeping the Barbarians Outside the Gates. Conclusion. Your Turn. Endnote. </div> <p></p> <div style="margin-left: 0.2in;"> Addendum. </div> <br> <div style="margin-left: 0.2in;"> Index. </div> <br>