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Corporations of every size have experience of employees who are guilty of lying, stealing, sabotage, hacking, destruction of files and data, and more than a few corporations have been, and continue to be, devastated by the activities of whistleblowers. Meer
In his previous groundbreaking book with John Ivens, Colin Shaw looked at the development of the conceptual framework for the customer experience together with examples of best practice and strategies for implementation. Meer
The authors present a comprehensive and timely discussion of economic capital and financial risk management for financial services firms and conglomerates. Meer
First published in German, this book starts from the premise that managers' understanding and theories of organizations determine how they decide to act. Meer
Women Leading is a fascinating insight into female leadership. After years of male domination in the world's boardrooms, are cracks finally appearing in the glass ceiling? Meer
Women Leading is a fascinating insight into female leadership. After years of male domination in the world's boardrooms, are cracks finally appearing in the glass ceiling? Meer
In every organization there are barriers that prevent people from contributing to the full and these often result in individuals feeling marginalized. Meer
Steering change is a major issue for managers today. But how do we develop the ability to control it, and not just become a spectator to it? Following on from the success of his previous books, The Customer's Victory and The Chemistry of Change , François Dupuy further develops his theories about the relationship between sharing knowledge and managing change. Meer
Financial intermediaries typically offer derivatives to their customers only when they can hedge the exposures from these transactions. Baron and Lange show that parimutuel auctions can be used by financial intermediaries to offer derivatives without exposing themselves to risk. Meer
Japanese management is currently considered to be in crisis. This book analyzes the degree to which the Japanese management model is changing, in order to regain its competitiveness. Meer
Profiling Smart Development: A thorough comparative empirical review of real and best e-Development policies and practices towards the Knowledge Economy. Meer
The content and role of working have changed in significant ways as a result of new technologies and broader social and organisational changes. Work serves a range of purposes for individuals including recognition, influence, self-expression and self-fulfilment. Meer
This book provides the definitive economic study of the global motorsport industry. Drawing on a decade of research, and interviews with top industry executives and international commentators, the global grid of motorsport is analyzed and the world's national motorsport industries benchmarked. Meer
This new practical guide explains what makes a crisis and who are the key players. It shows the importance of prior preparation and testing so that the company fully understands the crisis management environment and the importance of communications. Meer
China is rapidly becoming an economic superpower, yet has a very different business culture that is often misunderstood outside of China. This can result in costly financial and strategic errors. Meer
At the end of the Cold War, the global economic system encountered a new phenomenon in the field of knowledge creation and technological innovation - the birth of mad technologies. Meer
In recent years there has been considerable interest in emotional intelligence. Drawing upon a rich theoretical and philosophical tradition, the author explains the concept and process of emotional production and how this works in gratifying, aversive and hierarchical situations as well as irreversible situations and situations of failure and success. Meer
Many companies and organizations have found it difficult to develop creative skills. The authors argue that while individuals have inherent creativity there are a number of assassins or barriers that block individual creative development. Meer
The authors contend that current knowledge management efforts in organizations need to be re-focused so that they can be better poised for success. Topics discussed include: missing capabilities of knowledge management, knowledge management in strategic alliances, customer knowledge management, knowledge markets, and knowledge management systems, among others. Meer
Incorporating an accurate measure of risk is important to the appraisal of an international investment. This book examines and recommends how decisions on international investment projects are made. Meer
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