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Customer value management is a managerial approach in which customers are perceived as the company’s asset, the value of which may be measured and increased through the organization of processes around customer relationships. Meer
This book provides the readers with a thorough and systematic introduction to hesitant fuzzy theory. It presents the most recent research results and advanced methods in the field. Meer
This book gathers selected high-quality papers presented at the 31st European Conference on Operational Research, which was held in Athens, Greece on June 11-14, 2021. Meer
In this book a fuzzy-based recommender system architecture for stimulating political participation and collaboration is proposed. It showcases the "Smart Participation" project, which uses the database of "smart vote", a well-known voting advice application (VAA) for local, cantonal and national elections in Switzerland. Meer
The book contains description of a real life application of modern mathematical optimization tools in an important problem solution for power networks. Meer
The aim of this book is to present qualitative and qualitative aspects of logistics operations and supply chain management which help to implement the sustainable policy principles in the companies and public sector’s institutions. Meer
This book serves as both a textbook and handbook on the benchmarking of systems and components used as building blocks of modern information and communication technology applications. Meer
This book recapitulates the major developments in Decision Support Systems (DSS) over the last 30 years in order to evaluate the research areas of decision making and in which direction the field should proceed. Meer
This book explores the role that data analysis plays in the managerial decision-making process. The author presents the notion of "beyond analytics," which proposes that through data collection managers evaluate patterns in business processes through models of cognitive representation, framing and modeling, and knowledge creation in businesses. Meer
Like norms, translation invariant functions are a natural and powerful tool for the separation of sets and scalarization. This book provides an extensive foundation for their application. Meer
This book presents the concept of a fuzzy-based recommender system for user account privacy settings that can be used for citizen participation on online political platforms. Meer
This book is intended as a guide to and manual on modeling complex problems in Multi Criteria Decision Making (MCDM). It encourages practitioners to consider the practicalities of real-world scenarios when modeling, while at the same time providing tips and examples of how to incorporate these realities into the initial decision matrix. Meer
This book constitutes the proceedings of the 8th International Conference on Decision Support Systems Technologies, ICDSST 2022, held during May 23-25, 2022. Meer
This book presents a combination of chapters assembled in different fields of expertise. The book examines different aspects of business knowledge from a philosophical and practical standpoint. Meer
This book explains global trends and strategies in the shipping business, looking at the role of logistics service providers and at how information technology can help shipping operations. Meer
This book presents innovative operations research applications in business, specifically industrial engineering and its sub-disciplines. It investigates new perspectives in operations research and management science with regard to research methods, the research context, and industrial engineering, offering readers a broad range of new approaches to management problems. Meer
This book constitutes the proceedings of the Third International Workshop on Model-Driven Organizational and Business Agility, MOBA 2023, which took place in Zaragoza, Spain, in June 2023. Meer
This book collects essential research on the practical application of executable business process modeling in real-world projects, i.e., model-driven solutions for the support and automation of digital business processes that are created using languages such as BPEL or BPMN. Meer
Fuzzy cognitive maps (FCMs) have gained popularity in the scientific community due to their capabilities in modeling and decision making for complex problems. Meer
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