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This book starts with the basic premise that a service is comprised of the 3Ps—products, processes, and people. Moreover, these entities and their sub-entities interlink to support the services that end users require to run and support a business. Meer
This handbook compiles state-of-the-art empirical studies and applications using Data Envelopment Analysis (DEA). It includes a collection of 18 chapters written by DEA experts. Meer
Simulation-Based Optimization: Parametric Optimization Techniques and Reinforcement Learning introduce the evolving area of static and dynamic simulation-based optimization. Meer
Learn how to onboard ServiceNow ITSM tools by evangelizing, educating, and coordinating your organization's service desk, developers, and stakeholders. Meer
TC8 is one of IFIP's most active committees. This book focusses on information systems support for organisations looking particularly at business process reengineering, co-operation between organisations and support for improved work flow in organisations. Meer
Computer technology evolves at a rate that challenges companies to maintain appropriate security for their enterprises. With the rapid growth in Internet and www facilities, database and information systems security remains a key topic in businesses and in the public sector, with implications for the whole of society. Meer
The trend in industry and with the EPA is to prevent wastes before they are created instead of treating or disposing of them later. This book assists design/systems engineers and managers in designing or changing a product or set of processes in order to minimize the negative impact on the environment during its life cycle. Meer
Since the U.S. Department of Energy (as well as other Federal and International agencies) will stop granting contracts to companies that fail to comply with 14000 standards, the search is on for any book that will make 14000 compliance easier. Meer
The Theory of Constraints (TOC) - as developed by Dr. Eliyahu Goldratt - has seen a rapid expansion since the publication of his book, The Goal. As with most fast growing areas, you can quickly feel out of touch with new developments. Meer
As organizations move into the future, the operations environment needs to expand into Collaborative Planning and Forecast Replenishment (CPFR), Vendor Managed Inventory (VMI), and an Enterprise Resource Planning (ERP) operating system to become and remain competitive. Meer
Service industries have traditionally lagged manufacturing in adoption of quality management strategies and Six Sigma is no exception. While there are a growing number of books on applying the hot topics of Six Sigma and Lean Manufacturing concepts in a manufacturing environment, there has not been a mainstream book that applies these techniques in a service environment, until now. Meer
"The book is highly readable, informative, thought provoking, and educational. …At every stage, Walker challenges the reader to move away from conventional supply chain thinking to a broader-view, highly concise approach that focuses on the organization's objectives. Meer
In today's high-technology world, with flourishing e-business and intense competition at a global level, the search for the competitive advantage has become a crucial task of corporate executives. Meer
Mastering Complexity is designed to help readers develop and maintain logical, adaptable solutions to business problems. It demonstrates how to visualize business dependency connections with a square spreadsheet called a Dependency Structure Matrix (DSM). Meer
This is the first book to cover GRASP (Greedy Randomized Adaptive Search Procedures), a metaheuristic that has enjoyed wide success in practice with a broad range of applications to real-world combinatorial optimization problems. Meer
The Handbook of Simulation Optimization presents an overview of the state of the art of simulation optimization, providing a survey of the most well-established approaches for optimizing stochastic simulation models and a sampling of recent research advances in theory and methodology. Meer
A concise guide for managers who are striving to develop the critical skills required for success after a quality initiative has been implemented in their organization. Meer
Recipient of the 2019 IISE Institute of Industrial and Systems Engineers Joint Publishers Book-of-the-Year Award
This is a comprehensive textbook on service systems engineering and management. Meer
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