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The aim of this book is to illustrate the ways in which surveys can be used to improve the quality of decision-making in business and government. It is about the use of surveys rather than how they are conducted, and provides examples of the ways in which research can be used. Meer
Professor Rojot's work links the theory of negotiation to its more practical aspects and bridges the gap between theoretical work and 'how to' manuals. Meer
With increased pressure on businesses to cut costs while increasing productivity, getting the most from your team is even more important than ever. This book will show you how to use compassionate leadership techniques to inspire your team to perform at a high level. Meer
Early Literacy Matters is an innovative action guide for elementary school leaders and instructional coaches dedicated to accelerating literacy performance in the early grades, when prevention of reading difficulties matters most. Meer
Early Literacy Matters is an innovative action guide for elementary school leaders and instructional coaches dedicated to accelerating literacy performance in the early grades, when prevention of reading difficulties matters most. Meer
This book provides an up-to-date description of road maintenance management. Written primarily from a management perspective, it provides new insights into the relationship between the various functions involved in managing a modern road network. Meer
Aiming to help the practising manager in any kind of organization, this book discusses and illustrates: the main decisions to be made in establishing or modifying an organization; the most common organizational problems; and what can be done to prevent or correct them. Meer
How much can innovation contribute to the quality of life? How can innovation be used to develop and market commercial products? These are two major questions considered by an international symposium of active researchers from the USA and Europe in the fields of industrial innovation which was held at the University of Strathclyde, Glasgow. Meer
Despite the impact senior managers can have on organisations, surprisingly little is known about what makes them effective. This distinctive book is structured around the findings of the authors' eight year research programme into senior executive effectiveness. Meer
The New Managerialism and Public Service Professionals is a fresh and insightful analysis of the changes that have taken place in the UK public sector over the past twenty years. Meer
Over 100 British executives have contributed to this study of what it's really like to work for a Japanese company. Media beliefs about the Japanese in Britain suggest that they are obsessed with long-term planning and concensus decision-making, that all the bosses are Japanese, that all decisions are made in Tokyo, and that uniforms and exercises are compulsory. Meer
This book breaks new ground on customer care. Drawing on the author's international experience and research, it provides new insights into helping customers make the best use of their time when dealing with YOUR organisation. Meer
This collection originated from a conference at Templeton College, Oxford by leading practitioners and researchers and has been revised, updated and edited for publication. Meer
Contemporary Cases in Retail Operations is the ideal accompaniment for any student of retailing or those professionals newly working within the retailing sector. Meer
The markets which most managers operate in today are subject to rapid change, making it vitally important to know as much about the behaviour of their customers as possible. Meer
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