Marcia Hughes,
M Hughes,
James Bradford Terrell
Emotional Intelligence in Action – Training and Coaching Activities for Leaders, Managers, and Teams 2e
Training and Coaching Activities for Leaders, Managers, and Teams
Paperback Engels 2012 2e druk 9781118128046
Verwachte levertijd ongeveer 9 werkdagen
Samenvatting
The importance of emotional intelligence as a critical factor in personal and business success is now well established.
Emotional Intelligence in Action, Second Edition shows how to tap the power of EI to build effective emotional skills and create real change for leaders and teams.
This book breaks new ground in providing a cross–reference matrix that maps sixty–five exercises to four leading emotional intelligence models the EQ–I 2.0 or EQ360, TESI and TESI Short, the MSCEIT, and EISA making it easy to use with all the models.
Revised to respond to the significant changes in EQi–2.0 and to add two new instruments, TESI and EISA, this Second Edition now offers in–depth coverage of such emerging topics as emotional expression, as well as twenty new exercises, accompanied by reproducible handouts for your participants.
Ideal for both individual or team coaching or as part of a wider leadership and management development program, Emotional Intelligence in Action, Second Edition provides highly–effective experiential learning, drawn from real life, that will help you enhance emotional intelligence competencies in every organization.
Specificaties
ISBN13:9781118128046
Taal:Engels
Bindwijze:paperback
Aantal pagina's:512
Uitgever:John Wiley & Sons
Druk:2
Hoofdrubriek:Leiderschap, Algemeen management
Lezersrecensies
Wees de eerste die een lezersrecensie schrijft!
Inhoudsopgave
On the Web xv
<p>Acknowledgments xix</p>
<p>Introduction: Getting the Most from This Resource 1</p>
<p>PART ONE Using Emotional Intelligence to Create Real Change 7</p>
<p>CHAPTER 1 The Case for Emotional Intelligence 9</p>
<p>CHAPTER 2 How Everyone Can Use the Exercises: Cross–Reference Matrix 17</p>
<p>PART TWO Exploring Emotional Intelligence and Well–Being Skills 35</p>
<p>1 Self–Regard 37</p>
<p>2 Self–Actualization 41</p>
<p>3 Emotional Self–Awareness 47</p>
<p>4 Emotional Expression 53</p>
<p>5 Assertiveness 57</p>
<p>6 Independence 63</p>
<p>7 Interpersonal Relationships 67</p>
<p>8 Empathy 71</p>
<p>9 Social Responsibility 77</p>
<p>10 Problem Solving 83</p>
<p>11 Reality Testing 87</p>
<p>12 Impulse Control 91</p>
<p>13 Flexibility 95</p>
<p>14 Stress Tolerance 101</p>
<p>15 Optimism 107</p>
<p>16 Happiness/Well–Being 113</p>
<p>PART THREE Emotional Intelligence Exercises to Build Effective Skills 117</p>
<p>1 Self–Regard</p>
<p>EXERCISE 1.1 Lighten Up with Self–Compassion 121</p>
<p>EXERCISE 1.2 Of Thine Own Self Be Aware 125</p>
<p>EXERCISE 1.3 Reconciliation 129</p>
<p>EXERCISE 1.4 Toot Your Horn and Scratch Your Back 135</p>
<p>2 Self–Actualization</p>
<p>EXERCISE 2.1 Leverage Your Time with a 2% Solution 139</p>
<p>EXERCISE 2.2 The Scavenger Hunt 145</p>
<p>EXERCISE 2.3 Becoming All That You Can Be 155</p>
<p>EXERCISE 2.4 Applying Inspiration 163</p>
<p>3 Emotional Self–Awareness</p>
<p>EXERCISE 3.1 Expanding Your Uncommon Awareness 171</p>
<p>EXERCISE 3.2 Are You in Touch? 175</p>
<p>EXERCISE 3.3 It Just Bubbles Up 181</p>
<p>EXERCISE 3.4 Moving Toward and</p>
<p>Moving Away 187</p>
<p>4 Emotional Expression</p>
<p>EXERCISE 4.1 Expressing Resistance 195</p>
<p>EXERCISE 4.2 Say It Nonverbally! 199</p>
<p>EXERCISE 4.3 Tell a Story 203</p>
<p>EXERCISE 4.4 Expressing Emotions in Social Media 207</p>
<p>5 Assertiveness</p>
<p>EXERCISE 5.1 Developing Appropriate Assertiveness Within Your Team 211</p>
<p>EXERCISE 5.2 Ramp It Up 217</p>
<p>EXERCISE 5.3 Dial It Back 223</p>
<p>EXERCISE 5.4 Getting Your Point Across 227</p>
<p>6 Independence</p>
<p>EXERCISE 6.1 Virtual Decision Making 231</p>
<p>EXERCISE 6.2 Cut the Apron Strings 237</p>
<p>EXERCISE 6.3 Solitary Effort 241</p>
<p>EXERCISE 6.4 Going Along with the Group Or Not 245</p>
<p>7 Interpersonal Relationships</p>
<p>EXERCISE 7.1 Investment in Friends 249</p>
<p>EXERCISE 7.2 You′ve Got Good News 253</p>
<p>EXERCISE 7.3 Making New Friends 259</p>
<p>EXERCISE 7.4 Fun and Meaningful Relationships 265</p>
<p>8 Empathy</p>
<p>EXERCISE 8.1 Recipe for Infl uence: Curiosity and Compassion 269</p>
<p>EXERCISE 8.2 Connect Feeling with Meaning 273</p>
<p>EXERCISE 8.3 Mixed Emotions 277</p>
<p>EXERCISE 8.4 Do as the Empathic Do 285</p>
<p>9 Social Responsibility</p>
<p>EXERCISE 9.1 Focus on Something Bigger Than Yourself 289</p>
<p>EXERCISE 9.2 Refl ect the Best 293</p>
<p>EXERCISE 9.3 Who Do I Work for? 299</p>
<p>EXERCISE 9.4 The Value of Volunteering 305</p>
<p>10 Problem Solving</p>
<p>EXERCISE 10.1 When Problems Become Confl icts 309</p>
<p>EXERCISE 10.2 Emotions Affect Decision Making 317</p>
<p>EXERCISE 10.3 Using the MasterSolve Modelfor Teams 323</p>
<p>EXERCISE 10.4 Win–Win Negotiating 331</p>
<p>EXERCISE 10.5 Let′s Cover Our Bases 335</p>
<p>11 Reality Testing</p>
<p>EXERCISE 11.1 Political Savvy 341</p>
<p>EXERCISE 11.2 Feel, Hear, See Is It Reality? 345</p>
<p>EXERCISE 11.3 Visit Their Reality 349</p>
<p>EXERCISE 11.4 Using All Three of Your Minds 355</p>
<p>12 Impulse Control</p>
<p>EXERCISE 12.1 Putting on the Brakes 361</p>
<p>EXERCISE 12.2 To Impulse or Not to Impulse 365</p>
<p>EXERCISE 12.3 The Urge to Splurge 377</p>
<p>EXERCISE 12.4 Hot Buttons 383</p>
<p>13 Flexibility</p>
<p>EXERCISE 13.1 The Highly Flexible Team 387</p>
<p>EXERCISE 13.2 No More Shutdowns 391</p>
<p>EXERCISE 13.3 Yes, No, Maybe So 397</p>
<p>EXERCISE 13.4 Flex Time 401</p>
<p>14 Stress Tolerance</p>
<p>EXERCISE 14.1 The EZ Stress Buster 405</p>
<p>EXERCISE 14.2 ′Cause You′ve Got Personality 411</p>
<p>EXERCISE 14.3 Water Off a Duck s Back 421</p>
<p>EXERCISE 14.4 Deep Center Breathing 425</p>
<p>15 Optimism</p>
<p>EXERCISE 15.1 Optimistic Self–Talk and Behavior 431</p>
<p>EXERCISE 15.2 Be Solution–Focused 437</p>
<p>EXERCISE 15.3 See a Positive Resolution 441</p>
<p>EXERCISE 15.4 The Optimistic Explanation 445</p>
<p>16 Happiness/Well–Being</p>
<p>EXERCISE 16.1 Beyond Personal Silos 453</p>
<p>EXERCISE 16.2 Growing My Happiness 459</p>
<p>EXERCISE 16.3 Pay It Forward with Gratitude 463</p>
<p>EXERCISE 16.4 Attitude of Gratitude 467</p>
<p>Resources 471</p>
<p>References 473</p>
<p>About the Authors 477</p>
<p>Index 479</p>
<p>Acknowledgments xix</p>
<p>Introduction: Getting the Most from This Resource 1</p>
<p>PART ONE Using Emotional Intelligence to Create Real Change 7</p>
<p>CHAPTER 1 The Case for Emotional Intelligence 9</p>
<p>CHAPTER 2 How Everyone Can Use the Exercises: Cross–Reference Matrix 17</p>
<p>PART TWO Exploring Emotional Intelligence and Well–Being Skills 35</p>
<p>1 Self–Regard 37</p>
<p>2 Self–Actualization 41</p>
<p>3 Emotional Self–Awareness 47</p>
<p>4 Emotional Expression 53</p>
<p>5 Assertiveness 57</p>
<p>6 Independence 63</p>
<p>7 Interpersonal Relationships 67</p>
<p>8 Empathy 71</p>
<p>9 Social Responsibility 77</p>
<p>10 Problem Solving 83</p>
<p>11 Reality Testing 87</p>
<p>12 Impulse Control 91</p>
<p>13 Flexibility 95</p>
<p>14 Stress Tolerance 101</p>
<p>15 Optimism 107</p>
<p>16 Happiness/Well–Being 113</p>
<p>PART THREE Emotional Intelligence Exercises to Build Effective Skills 117</p>
<p>1 Self–Regard</p>
<p>EXERCISE 1.1 Lighten Up with Self–Compassion 121</p>
<p>EXERCISE 1.2 Of Thine Own Self Be Aware 125</p>
<p>EXERCISE 1.3 Reconciliation 129</p>
<p>EXERCISE 1.4 Toot Your Horn and Scratch Your Back 135</p>
<p>2 Self–Actualization</p>
<p>EXERCISE 2.1 Leverage Your Time with a 2% Solution 139</p>
<p>EXERCISE 2.2 The Scavenger Hunt 145</p>
<p>EXERCISE 2.3 Becoming All That You Can Be 155</p>
<p>EXERCISE 2.4 Applying Inspiration 163</p>
<p>3 Emotional Self–Awareness</p>
<p>EXERCISE 3.1 Expanding Your Uncommon Awareness 171</p>
<p>EXERCISE 3.2 Are You in Touch? 175</p>
<p>EXERCISE 3.3 It Just Bubbles Up 181</p>
<p>EXERCISE 3.4 Moving Toward and</p>
<p>Moving Away 187</p>
<p>4 Emotional Expression</p>
<p>EXERCISE 4.1 Expressing Resistance 195</p>
<p>EXERCISE 4.2 Say It Nonverbally! 199</p>
<p>EXERCISE 4.3 Tell a Story 203</p>
<p>EXERCISE 4.4 Expressing Emotions in Social Media 207</p>
<p>5 Assertiveness</p>
<p>EXERCISE 5.1 Developing Appropriate Assertiveness Within Your Team 211</p>
<p>EXERCISE 5.2 Ramp It Up 217</p>
<p>EXERCISE 5.3 Dial It Back 223</p>
<p>EXERCISE 5.4 Getting Your Point Across 227</p>
<p>6 Independence</p>
<p>EXERCISE 6.1 Virtual Decision Making 231</p>
<p>EXERCISE 6.2 Cut the Apron Strings 237</p>
<p>EXERCISE 6.3 Solitary Effort 241</p>
<p>EXERCISE 6.4 Going Along with the Group Or Not 245</p>
<p>7 Interpersonal Relationships</p>
<p>EXERCISE 7.1 Investment in Friends 249</p>
<p>EXERCISE 7.2 You′ve Got Good News 253</p>
<p>EXERCISE 7.3 Making New Friends 259</p>
<p>EXERCISE 7.4 Fun and Meaningful Relationships 265</p>
<p>8 Empathy</p>
<p>EXERCISE 8.1 Recipe for Infl uence: Curiosity and Compassion 269</p>
<p>EXERCISE 8.2 Connect Feeling with Meaning 273</p>
<p>EXERCISE 8.3 Mixed Emotions 277</p>
<p>EXERCISE 8.4 Do as the Empathic Do 285</p>
<p>9 Social Responsibility</p>
<p>EXERCISE 9.1 Focus on Something Bigger Than Yourself 289</p>
<p>EXERCISE 9.2 Refl ect the Best 293</p>
<p>EXERCISE 9.3 Who Do I Work for? 299</p>
<p>EXERCISE 9.4 The Value of Volunteering 305</p>
<p>10 Problem Solving</p>
<p>EXERCISE 10.1 When Problems Become Confl icts 309</p>
<p>EXERCISE 10.2 Emotions Affect Decision Making 317</p>
<p>EXERCISE 10.3 Using the MasterSolve Modelfor Teams 323</p>
<p>EXERCISE 10.4 Win–Win Negotiating 331</p>
<p>EXERCISE 10.5 Let′s Cover Our Bases 335</p>
<p>11 Reality Testing</p>
<p>EXERCISE 11.1 Political Savvy 341</p>
<p>EXERCISE 11.2 Feel, Hear, See Is It Reality? 345</p>
<p>EXERCISE 11.3 Visit Their Reality 349</p>
<p>EXERCISE 11.4 Using All Three of Your Minds 355</p>
<p>12 Impulse Control</p>
<p>EXERCISE 12.1 Putting on the Brakes 361</p>
<p>EXERCISE 12.2 To Impulse or Not to Impulse 365</p>
<p>EXERCISE 12.3 The Urge to Splurge 377</p>
<p>EXERCISE 12.4 Hot Buttons 383</p>
<p>13 Flexibility</p>
<p>EXERCISE 13.1 The Highly Flexible Team 387</p>
<p>EXERCISE 13.2 No More Shutdowns 391</p>
<p>EXERCISE 13.3 Yes, No, Maybe So 397</p>
<p>EXERCISE 13.4 Flex Time 401</p>
<p>14 Stress Tolerance</p>
<p>EXERCISE 14.1 The EZ Stress Buster 405</p>
<p>EXERCISE 14.2 ′Cause You′ve Got Personality 411</p>
<p>EXERCISE 14.3 Water Off a Duck s Back 421</p>
<p>EXERCISE 14.4 Deep Center Breathing 425</p>
<p>15 Optimism</p>
<p>EXERCISE 15.1 Optimistic Self–Talk and Behavior 431</p>
<p>EXERCISE 15.2 Be Solution–Focused 437</p>
<p>EXERCISE 15.3 See a Positive Resolution 441</p>
<p>EXERCISE 15.4 The Optimistic Explanation 445</p>
<p>16 Happiness/Well–Being</p>
<p>EXERCISE 16.1 Beyond Personal Silos 453</p>
<p>EXERCISE 16.2 Growing My Happiness 459</p>
<p>EXERCISE 16.3 Pay It Forward with Gratitude 463</p>
<p>EXERCISE 16.4 Attitude of Gratitude 467</p>
<p>Resources 471</p>
<p>References 473</p>
<p>About the Authors 477</p>
<p>Index 479</p>
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