The Smart Manager′s FAQ Guide: A Survival Handbook for Today′s Workplace

Introduction
<br /> Anger Management
<br /> How Can I Deal with an Angry Employee?
<br /> Change
<br /> What Is Change Leadership?
<br /> What Is the Process of Change and Who Should Be Involved?
<br /> How Can I Handle Resistance to Change?
<br /> Cognitive Processes
<br /> How Can I Counteract Negativity?
<br /> How Can I Avoid Procrastination?
<br /> What Can I Learn from a Failed Effort?
<br /> Communication
<br /> What Different Techniques Can Be Used in Conversation?
<br /> How Can I Persuade People to Listen to Me?
<br /> How Can I Better Prepare for Phone Calls?
<br /> How Can I Write More Effective E–Mails?
<br /> How Can I Use Different Styles to Communicate Effectively?
<br /> How Can I Best Respond to Questions?
<br /> How Can I Influence Others to Adopt My Ideas?
<br /> Consultants
<br /> How Can I Best Utilize Consultants?
<br /> Customers
<br /> What Are the Keys to Working with Customers?
<br /> How Can I Use a Customer Profile to Serve Customers in Better Ways?
<br /> How Can I Ensure That My Customers Are Satisfied?
<br /> Interviewing
<br /> What Kinds of Questions Should I Ask When Conducting an Interview?
<br /> How Can I Prepare to Be Interviewed?
<br /> Leadership
<br /> What Are the Qualities of an Effective Leader?
<br /> Meetings
<br /> How Can I Make My Meetings More Effective?
<br /> When Facilitating a Meeting, How Can I Deal with Problems?
<br /> How Can I Handle Hostile or Disruptive Groups?
<br /> Mentoring
<br /> How Can I Be a Successful Mentor?
<br /> What Are the Phases of the Mentoring Process?
<br /> How Can I Use a Mentee Development Plan?
<br /> Motivation
<br /> How Can I Motivate Myself?
<br /> How Can I Motivate My Direct Reports?
<br /> Performance Appraisal
<br /> What Is the Appropriate Way to Praise or Reprimand an Employee?
<br /> How Can I Conduct an Effective Performance Appraisal?
<br /> Presentation Skills
<br /> How Can I Design an Effective Presentation?
<br /> How Can I Create Effective Visuals?
<br /> Problem Solving
<br /> What Method Can I Use to Define Problems?
<br /> How Can I Work Through a Problem?
<br /> What Methods Can I Use to Generate Solutions for Problems?
<br /> R&eacute;sum&eacute; Writing
<br /> How Can I Create an Effective R&eacute;sum&eacute;?
<br /> Retention and Termination
<br /> How Can I Retain Employees?
<br /> How Should I Handle Termination of an Employee?
<br /> Selling
<br /> How Can I Improve My Sales Techniques?
<br /> Sexual Harassment
<br /> What Should I Know About Sexual Harassment?
<br /> Stress Management
<br /> How Can I Manage Stress?
<br /> Supervisory Skills
<br /> What Skills and Knowledge Do I Require As a Supervisor?
<br /> Teams
<br /> How Can I Build Strong Teams?
<br /> What Can I Do to Help My Team Communicate Better?
<br /> Time Management
<br /> How Can I Evaluate How I Spend My Time?
<br /> Additional Resources
<br /> About the Author