Hotel Front Office Management, 5e
Gebonden Engels 2010 5e druk 9780470637524Samenvatting
Hotel Front Office Management uses a human resources approach to cover the unique management and operational challenges in the front offices of today′s hotels and lodging facilities. This Fifth Edition continues its emphasis on applying theory and management strategies, as well as providing updated material on select–service hotel front office operation. It addresses the impact of the recession on the hotel business and discusses the impact of social media and guestroom technology on the hotel business and how the Internet is the single most important travel planning and distribution channel in hospitality. There is also new and updated information on environmental and sustainability issues, particularly as it relates to housekeeping topics.
Specificaties
Lezersrecensies
Inhoudsopgave
<p>Chapter 2 Hotel organization and the front office manager 37</p>
<p>Chapter 3 Effective interdepartmental communications 73</p>
<p>Chapter 4 Property management systems 95</p>
<p>Chapter 5 Systemwide reservations 129</p>
<p>Chapter 6 Revenue management 165</p>
<p>Chapter 7 Guest registration 184</p>
<p>Chapter 8 Managing the financials 222</p>
<p>Chapter 9 Guest checkout 237</p>
<p>Chapter 10 Preparation and review of the night audit 261</p>
<p>Chapter 11 Managing hospitality 308</p>
<p>Chapter 12 Training for hospitality 336</p>
<p>Chapter 13 Promoting in–house sales 362</p>
<p>Chapter 14 Security 381</p>
<p>Chapter 15 Executive housekeeping 411</p>
Rubrieken
- advisering
- algemeen management
- coaching en trainen
- communicatie en media
- economie
- financieel management
- inkoop en logistiek
- internet en social media
- it-management / ict
- juridisch
- leiderschap
- marketing
- mens en maatschappij
- non-profit
- ondernemen
- organisatiekunde
- personal finance
- personeelsmanagement
- persoonlijke effectiviteit
- projectmanagement
- psychologie
- reclame en verkoop
- strategisch management
- verandermanagement
- werk en loopbaan