A Practical Guide to Job Analysis

<p>Preface xi</p>
<p>1. An Introduction to Job Analysis 1</p>
<p>Why Do We Analyze Jobs?</p>
<p>The Hiring Process</p>
<p>The Human Capital Life Cycle</p>
<p>Job Analysis</p>
<p>Recruitment</p>
<p>Screening</p>
<p>Final Selection</p>
<p>Job Orientation</p>
<p>Training and Development</p>
<p>2. What Is a Job Analysis? 11</p>
<p>Defining Job Analysis</p>
<p>Applications of Job Analyses</p>
<p>Recruitment</p>
<p>Candidate Selection</p>
<p>Employee Training and Development</p>
<p>Performance Management</p>
<p>Organizational Management and Planning</p>
<p>Litigation Protection</p>
<p>Elements of a Job Analysis</p>
<p>Work Activity (WA)</p>
<p>Knowledge, Skills, and Ability (KSA)</p>
<p>Levels of Job Performance</p>
<p>Workplace Characteristics</p>
<p>3. How to Conduct a Job Analysis 27</p>
<p>Methods of Job Analysis</p>
<p>Self–Reports</p>
<p>Direct Observations</p>
<p>Interviews</p>
<p>Document Reviews</p>
<p>Questionnaires and Surveys</p>
<p>Caveats and Cautions</p>
<p>Changes Over Time</p>
<p>Low Accuracy</p>
<p>Lack of Stability</p>
<p>4. The Job Analysis Templates 39</p>
<p>The Development of the Templates</p>
<p>Eight Templates for Job Analysis</p>
<p>Entry–Level Job Analysis Template (Appendix B)</p>
<p>Production Operations Job Analysis Template (Appendix C)</p>
<p>Clerical Job Analysis Template (Appendix D)</p>
<p>Sales and Sales Management Job Analysis Template (Appendix E)</p>
<p>Clerical/Administrative Services Job Analysis Template (Appendix F)</p>
<p>Professional Administrative Job Analysis Template (Appendix G)</p>
<p>Supervisory/First–Line Manager Job Analysis Template (Appendix H)</p>
<p>Senior Management/Executive Job Analysis Template (Appendix I)</p>
<p>Using the Templates</p>
<p>Completing the Summary Forms</p>
<p>Summary of Work Activity Importance Ratings</p>
<p>5. The Workplace Characteristics Profile 53</p>
<p>Organizational Culture and Climate</p>
<p>Organizational Culture</p>
<p>Organizational Climate</p>
<p>The Workplace Characteristics Profile<br /><br />Developing the WCP</p>
<p>Administering the WCP</p>
<p>Interpreting the WCP</p>
<p>6. Establishing Job Performance Levels 63</p>
<p>Competencies and Jobs</p>
<p>The Uses of Job Performance Data</p>
<p>Recruitment</p>
<p>Creating Career Ladders</p>
<p>Evaluating Organizational Performance</p>
<p>Improving Organizational Performance</p>
<p>Methods for Measuring Job Performance</p>
<p>Objective Measures</p>
<p>Subjective Measures</p>
<p>Problems with Performance Ratings</p>
<p>Behaviorally Anchored Rating Scales (BARS)</p>
<p>How to Implement the BARS Method</p>
<p>A Recommended Shortcut</p>
<p>Applying the BARS Method</p>
<p>BARS and the Hierarchy of Jobs</p>
<p>Concerns About BARS</p>
<p>A Summary of the Job Analysis Process</p>
<p>References 85</p>
<p>Appendices </p>
<p>Appendix A: Sample Job Description 89</p>
<p>Appendix B: Entry–Level Job Analysis Templates 93</p>
<p>Appendix C: Production Operations Job Analysis</p>
<p>Templates 105</p>
<p>Appendix D: Clerical Job Analysis Templates 121</p>
<p> All Appendices are available for free download at <a href="http://www.pfeiffer.com/go/LeonardGoodstein">www.pfeiffer.com/go/LeonardGoodstein</p>
<p>Appendix E: Sales and Sales management Job Analysis Templates 135</p>
<p>Appendix F: Clerical/Administrative Services Job Analysis Templates 151</p>
<p>Appendix G: Professional Administrative Job Analysis Templates 169</p>
<p>Appendix H: Supervisor/First–Line Manager Job Analysis Template 183</p>
<p>Appendix I: Senior Management/Executive Job Analysis Templates 195</p>
<p>Appendix J: Summary of Importance of Work Activities and Competencies 215</p>
<p>Appendix K: Workplace Characteristics Profile 249</p>
<p>Index 259</p>
<p>About the Authors 265</p>