Dennis Groves,
Kevin Herbert,
James G. Correll
Achieving Class A Business Excellence
An Executive′s Perspective
Gebonden Engels 2008 9780470260340
Verwachte levertijd ongeveer 9 werkdagen
Samenvatting
A tough, challenging, and eventful journey is outlined in this cutting–edge business story. Greg, the company President, uses the latest edition of the trusted industry standard,
The Oliver Wight Class A Checklist for Business Excellence, to transform his business from mediocrity to industry leading performance. What he learns about senior management responsibilities and behaviors drives him to achieve outstanding rewards and benefits, not the least of which is his company′s survival.
Specificaties
ISBN13:9780470260340
Taal:Engels
Bindwijze:gebonden
Aantal pagina's:400
Uitgever:John Wiley & Sons
Hoofdrubriek:Leiderschap, Algemeen management
Lezersrecensies
Wees de eerste die een lezersrecensie schrijft!
Inhoudsopgave
<p>Prologue xi</p>
<p>Introduction xiii</p>
<p>1 Opportunity 1</p>
<p>2 Fact–Finding Greg Meets His Team 19</p>
<p>3 Greg s Directives 47</p>
<p>4 Breakdown 53</p>
<p>5 Listening . . . 67</p>
<p>6 . . . and Learning 79</p>
<p>7 Observing 95</p>
<p>8 Possibilities 115</p>
<p>9 Beginning 141</p>
<p>10 Hope 171</p>
<p>11 Decision Time 193</p>
<p>12 Kick–Off . . . 203</p>
<p>13 Involvement 219</p>
<p>14 Education, Education, Education . . . 239</p>
<p>15 Process Design 253</p>
<p>16 Customer Service 273</p>
<p>17 Customer Satisfaction 295</p>
<p>18 Competitive Pressure 313</p>
<p>19 Class A Leadership 329</p>
<p>20 Sustainability and More . . . 351</p>
<p>Epilogue 367</p>
<p>Reader s Reference 371</p>
<p>Introduction xiii</p>
<p>1 Opportunity 1</p>
<p>2 Fact–Finding Greg Meets His Team 19</p>
<p>3 Greg s Directives 47</p>
<p>4 Breakdown 53</p>
<p>5 Listening . . . 67</p>
<p>6 . . . and Learning 79</p>
<p>7 Observing 95</p>
<p>8 Possibilities 115</p>
<p>9 Beginning 141</p>
<p>10 Hope 171</p>
<p>11 Decision Time 193</p>
<p>12 Kick–Off . . . 203</p>
<p>13 Involvement 219</p>
<p>14 Education, Education, Education . . . 239</p>
<p>15 Process Design 253</p>
<p>16 Customer Service 273</p>
<p>17 Customer Satisfaction 295</p>
<p>18 Competitive Pressure 313</p>
<p>19 Class A Leadership 329</p>
<p>20 Sustainability and More . . . 351</p>
<p>Epilogue 367</p>
<p>Reader s Reference 371</p>
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