Managing Facilitated Processes

Examples, Exhibits, and Tables.
<p>Web Contents.</p>
<p>Acknowledgments.</p>
<p>About the Authors.</p>
<p>Introduction.</p>
<p>About This Book.</p>
<p>A Quick Lookup Resource.</p>
<p>PART 1: FROM CONTACT TO CONTRACT.</p>
<p>1. Initial Contact.</p>
<p>Completing a Preliminary Screen.</p>
<p>Coordinates: Date(s) and Location.</p>
<p>Purpose, Objectives, and Deliverables.</p>
<p>Process Leadership.</p>
<p>Eighteen Types of Processes.</p>
<p>Decision Making After the Screen.</p>
<p>Communicating a Decision.</p>
<p>2. Building Agreements That Work.</p>
<p>Types of Agreements.</p>
<p>Drafting Agreements.</p>
<p>Agreements in Action: Four Maxims.</p>
<p>1. Don t Start Work Without an Agreement.</p>
<p>2. Bring Fresh Eyes to Your Experience.</p>
<p>3. When in Doubt, Write It Out.</p>
<p>4. Cock–Ups Are Collaborative.</p>
<p>Work Plans and Cost Estimates.</p>
<p>Developing Work Plans.</p>
<p>Dealing with Pricing Perils.</p>
<p>Acting on Values.</p>
<p>PART 2: APPROACH AND STYLE.</p>
<p>3. Approach.</p>
<p>Integrated.</p>
<p>Customized.</p>
<p>Outcomes.</p>
<p>People.</p>
<p>Group Development.</p>
<p>Ethnocultural Considerations.</p>
<p>Literacy.</p>
<p>Organizational Culture.</p>
<p>Systematic.</p>
<p>Completing a Process Management Prompter.</p>
<p>Accountability.</p>
<p>The Approach in Action: Integrated, Customized, Systematic.</p>
<p>4. Style.</p>
<p>High–Tech Teddy.</p>
<p>Controlling Caroline.</p>
<p>Loosey–Goosey Lucy.</p>
<p>Overconsulting Oliver.</p>
<p>Anxious–to–Please Annie.</p>
<p>Bureaucratic Bill.</p>
<p>Optimizing Management Styles.</p>
<p>PART 3: MANAGEMENT X 5: PARTICIPANTS, SPEAKERS, LOGISTICS, DOCUMENTS, FEEDBACK.</p>
<p>5. Participants.</p>
<p>Clarify the Rationale for Participation.</p>
<p>Monitor the Mix and Number of Participants.</p>
<p>Consider Participant Types.</p>
<p>Gatekeep Participant Numbers.</p>
<p>Maintain a Participant Database.</p>
<p>Create the Invitations.</p>
<p>Persuade.</p>
<p>Inform.</p>
<p>Engage.</p>
<p>Determine the Focus.</p>
<p>Obtain Input and Feedback.</p>
<p>Write the Confirmation Letter.</p>
<p>6. Speakers.</p>
<p>Speaker Management.</p>
<p>Clarify Requirements.</p>
<p>Create Invitations.</p>
<p>Confirm Expectations.</p>
<p>Presentation Guidelines.</p>
<p>Opening Remarks.</p>
<p>Speaker Introductions and Acknowledgments.</p>
<p>Presentations by Experts.</p>
<p>Presentations by Panels.</p>
<p>Closing Remarks.</p>
<p>7. Logistics.</p>
<p>Select and Set Up the Site.</p>
<p>Venue.</p>
<p>Layout.</p>
<p>Health, Safety, and Security.</p>
<p>Technical and Audiovisual Support.</p>
<p>Enable Participant Engagement.</p>
<p>Accommodating Differences.</p>
<p>Identification.</p>
<p>Accessibility.</p>
<p>Mobilize Yourself.</p>
<p>Professional Supplies.</p>
<p>Travel Arrangements.</p>
<p>Personal Amenities.</p>
<p>Love those Logistical Letdowns!.</p>
<p>8. Documents.</p>
<p>Match the Documents to the Process.</p>
<p>Produce the Documents.</p>
<p>Make Documents Easy to Use.</p>
<p>Design Attractive Formats.</p>
<p>Customize Documents.</p>
<p>9. Feedback.</p>
<p>Review Feedback Approach and Tools.</p>
<p>Finalize and Produce Feedback Tools.</p>
<p>Construction.</p>
<p>Look, Feel, and Sound.</p>
<p>Sample Feedback Tools.</p>
<p>10. Endings and Beginnings.</p>
<p>For the Session.</p>
<p>For Yourself.</p>
<p>References.</p>